Rescheduling & Cancellation Policy:

Payment Solutions Secure Processing System After-Pay Option:

Purpose: 

Securing an Appointment

* Clients may reserve Weekly & Bi-Weekly appointments with Daniel through our secure payment processing system

How does this work? 

• Daniel & client will agree with the appointments times/dates for the coming future. 
• Invoice will then be created by Daniel with the date/time that was set for clients appointments which will be processed each appointment date/time for the upcoming Weekly or Bi-weekly appointments . 

(Confirmation will be sent by via Email & Text)

Payment Structure

• Payments are processed through a secure, encrypted payment solution
  
  
  Cancellations & Rescheduling

• All cancellations and rescheduling requests are subject to our standard appointment policy
• Because the appointment time is reserved exclusively, late cancellations may still be subject to full or partial charges
• Any eligible refunds will be processed through the original secure payment system

No-Show Policy

• Failure to attend a confirmed appointment without proper notice will be considered a no-show
• No-shows may result in forfeiture of the service and continued payment obligations, as the time slot was reserved

Refunds

• Approved refunds will be issued through the Payment Solutions Secure Processing System
• Refund timelines are dependent on the processing provider and financial institution
• Any previously processed payments will be handled according to the system’s refund protocols

Client Responsibility

By booking through our secure payment system, clients acknowledge and agree that:

• Payment authorization is required to secure an appointment
• Reserved appointment times are non-transferable

Payment obligations remain valid regardless of appointment attendance

• As part of our appointment scheduling process, we require card information to be provided and securely stored through our encrypted payment processing system. Card details will be safely stored, and an electronic agreement will be sent via email upon completion. Please inform us promptly of any updates to your card information or if you need to replace the card on file. 

Scheduling:  

• • We do our best to accommodate your preferred appointment times. To secure the best availability, we recommend booking in advance. All appointments must be prepaid at the time of booking, unless you and Daniel have agreed to a series of Weekly or Bi-weekly After payment plan. These arrangements ensure your appointment is secured. 

  (Additional Form will be required to fill out in person if we continue to work together) 

•  If you have to cancel your appointment,  please cancel 72 hours before your appointment.  If you experience an emergency,  please contact the office,  and your appointment may be excused on a case-by-case basis.  All prepayments will be refunded,  or can be applied as a balance to your next appointment. It is your responsibility to set up a new appointment by calling the office phone.

• Second Reschedule: Allowed with a [fee] of $20 and has to be no longer than 5 days from the date/time of the appointment. (It will also be your responsibility to call or request and appointment online through the website) 

• Third Reschedule:

– May require manager approval.
– Subject to availability and will only be allowed with a [fee] of $40

• If a cancellation is made without 72 hours notice,  or is a “No Show”,   the amount of your appointment will not be refunded, 

Always communicate with us by phone,  by text, or in an email.   Please arrive 5-10 minutes prior to your appointment to start on time.